Bangko Sentral ng Pilipinas Consumer Corner (2024)

1000-Piso Polymer Banknote

The BSP continuously looks for ways to improve our banknotes in response to the evolving needs of Filipinos and the availability of modern technologies. This calls for the use of polymer substrate, which is known to be more hygienic and sanitary, durable and cost-effective, secure and difficult to counterfeit, and sustainable.

In April 2022, the BSP began the circulation of the new and improved 1000-Piso polymer banknote. This will be used alongside the 1000-Piso paper banknotes.

Bangko Sentral ng Pilipinas
            
            
            Consumer Corner (2024)

FAQs

How do I file a complaint with the BSP? ›

Alternatively, you may submit to BSP a duly accomplished Complaints, Inquiries and Requests (CIR) Form, which you may access through this link: https://bit.ly/3jOVi79. Please send the CIR form to consumeraffairs@bsp.gov.ph.

Who handles bank complaints in the Philippines? ›

For banks and credit card companies, you may reach out to the Bangko Sentral ng Pilipinas (BSP); For lending and financing companies, online lending apps, and microfinance institutions, you may contact the Securities and Exchange Commission (SEC); and.

Is GCash regulated by BSP? ›

GCash is a mobile wallet service by Globe Telecom. MANILA, Philippines — E-wallet giant GCash has secured the approval of the Bangko Sentral ng Pilipinas (BSP) to offer its financial technology services abroad even for users without a Philippine SIM.

What are the three pillars of BSP? ›

BSP's three pillars: guiding principles of central banking

Our mandates, or our so-called three pillars, are price stability; financial stability; and a safe, secure, and efficient payments and settlements system.

How do I email BSP customer service? ›

Our customers are our priority and we value your feedback, suggestions, compliments and complaints to help us serve you better. Please send your feedback to customerfeedback@bsp.com.pg, call our Customer Call Centre on (+675) 320 1212/7030 1212.

Where do I report a business complaint in the Philippines? ›

Complaints can also be filed through the following external channels:
  • Anti-Red Tape Authority (ARTA) complaints@arta.gov.ph.
  • Presidential Complaint Center (PCC): 8888.
  • Contact Center ng Bayan(CCB): 0908-881-6565 (SMS)

How do I write a formal complaint to a bank? ›

Contact the branch manager, the customer service hotline, or the institution's website.
  1. Use this sample complaint letter as a guide to help you explain the problem and how you want the bank to fix it.
  2. Provide copies of receipts, checks, or other proof of the transaction.
Dec 6, 2023

Can I sue a bank in the Philippines? ›

Under Article 190929 of the Civil Code, such bank could be held liable not only for fraud, but also for negligence. As a general rule, a bank is liable for the wrongful or tortuous acts and declarations of its officers or agents within the course and scope of their employment.

What is the financial consumer protection in the Philippines? ›

The Republic Act 11765, signed into law on May 6, 2022, is a legislative policy aimed at ensuring that appropriate mechanisms are in place to protect the interests of consumers of financial products and services under the conditions of transparency, fair and sound market conduct, and fair, reasonable, and effective ...

Which bank owns GCash? ›

GCash is a Filipino mobile payments service owned and operated by Globe Fintech Innovations, Inc. (doing business as Mynt), and operated by its wholly-owned subsidiary, G-Xchange, Inc.

What are the six digital banks in the Philippines? ›

The BSP declined to identify the two, but the six digital banks operating in the country are UNO Digital Bank, UnionDigital Bank, GoTyme, Overseas Filipino Bank of state-run Land Bank of the Philippines, Tonik Digital Bank and Maya Bank.

Is BSP a federal bank? ›

The Bangko Sentral ng Pilipinas (BSP) is the central bank of the Republic of the Philippines. It was established on 3 July 1993 pursuant to the provisions of the 1987 Philippine Constitution and the New Central Bank Act of 1993.

What is the primary responsibility of the BSP? ›

The BSP's main responsibility is to formulate and implement policy in the areas of money, banking and credit with the primary objective of preserving price stability.

What is Pillar 3 in banking? ›

Basel 3 is composed of three parts, or pillars. Pillar 1 addresses capital and liquidity adequacy and provides minimum requirements. Pillar 2 outlines supervisory monitoring and review standards. Pillar 3 promotes market discipline through prescribed public disclosures.

What is the BSP framework? ›

The Framework

The 4M- Business Strategy Practice (BSP) Knowledge Grid of The Strategy Institute is the most advanced framework of its kind for business, management, and industry professionals to build and validate their Business Strategy competence on.

What BSP regulates? ›

The Bangko Sentral has supervision over the operations of banks and exercises such regulatory powers as provided in the New Central Bank Act and other pertinent laws over the operations of finance companies and non-bank financial institutions performing quasi-banking functions.

How do I file a complaint with the Board of Public Utilities in NJ? ›

Online complaints are only processed during normal business hours (9 a.m.–4 p.m.). If the matter involves a gas leak, discontinuance of service, or any other situation that requires immediate action, please call (800) 624-0241. To submit your utility or cable complaint electronically, please click here.

How do I file a complaint against a contractor in NJ? ›

Consumers who believe they have been cheated or scammed by a business, or suspect any other form of consumer abuse, can file an online complaint with the State Division of Consumer Affairs by visiting its website or by calling 1-800-242-5846 (toll free within New Jersey) or 973-504- 6200.

How do I contact NJ consumer affairs? ›

File a Complaint with the New Jersey Division of Consumer Affairs by phone at 800-242-5846 or 973-504-6200. You can also file a complaint online at: www. NJConsumerAffairs.gov/Pages/ Consumer-Complaints.

References

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